Tips for moving home

Removalists

There are many moving specials that offer a range of moving options for commercial and residential moving It can be difficult to know what you should prepare for and what's available.

Commonly asked Question & Answers

Q. How do removalist's charge?

A. Many removalist's and freight forwarders are price competitive, however some a specialists in particular areas so it's important to speak to your removalist on what they do and don't generally offer prior to moving or your savings could turn costly.

Removalists can often change on:

1. The amount of furniture a good requirement to be moved,

2. Per hour

3. Per truck

4. Shipment load

Freight forwarders charge change on:

1. Weight of goods

2. Distance to move or transport goods

3. Method & requirement to freight goods ranging from - Ship, Plane, Post, Truck, Train etc.

4. Domestic or International shipping requirements

5. Government & state levies that apply

6. Urgency of the goods being picked up and delivered.

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Q. How do I find the most appropriate removalist for my job?

A. Looking for an adequate removalist for your job, comes down to factors such as;

- The Type of items you need moved,

- Where & What the size of equipment is

- How much needs to be moved.

- The distance to transport the goods

- Method required moving you goods.

- Insurance cover required on you goods being moved or freighted.

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Q. Are removalists obligated to move my goods for the estimate they quote?

A. It is important to check you quote and what's in writing from your removalist before obligating or going forward. Many will offer a general move service however they will not pre pack and carry goods over a certain size limit or truck limit.

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Q. Is the removalist obligated to move my goods for the estimate they quote?

A. It depends on whether the estimate provided is a non-binding or a binding estimate. Your quote or estimate, must be in writing. The mover may provide a non-binding or binding estimate and the estimate itself must clearly state whether it is non-binding or binding.

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Q. What information and paperwork should the removalist be required to provide?

At the time of the contract and prior to the execution of the Order for Service the removalist should provide:

• A copy of its written non-binding or binding quote. It is suggested that you ask for a total contract to move. In circumstance such as large moves, it many be only feasible the removalist offer an "estimate quote "

Extra items to expect from the removalist

• An ABN or ACN number
• Their insurance provider for moving goods & services
• A Telephone number for the mover for inquires
• A copy of the moving Bill or Freight Bill (and scale weight ticket when freight bill has been paid)

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Q. What happens if the Removalist does not pick-up or deliver my goods according to the spread dates provided?

A. As the same as in other industries removalists are expected to meet "reasonable dispatch" requirements. Reasonable dispatch means the performance of transportation on the dates or during the period of time agreed upon at the time of order. Professional removalists should always call you if there are any changes to the time lines agreed to prior to the move.

Any complaints should be taken to the drivers, then if your not happy with the management of the removalist . If you cannot reach an amicable solution, you can call consumer affairs in you capital city.

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Q. What types of insurance should I take?

A. There is a wide range of protection for your goods in case they are lost or damaged, ranging from Limited Protection (liability), Part Protection and Comprehensive or Full Replacement.

Limited Protection (liability)
This is the basic coverage under Limited Liability, the mover & insurer is responsible for part of the replacement value or a set value. It is important to note that some covers only offer a once of replacement cost of the total shipment.

(Speak to the insurer or legal representee if you are not sure)

Partial Protection
This type allows you to collect part of the amount and in some cases it maybe based on the current replacement value of the item, minus depreciation. The amount you pay for this coverage depends on how much you declare your goods are worth and what it can be valued at.

Full Value
This insurance costs the most and covers the actual cost of an item's replacement or repair without any deduction for depreciation. Before purchasing coverage from the moving company, you may want to check your homeowner's insurance policy to see if it will cover your goods during a move. Call your insurance company to find out how much they would charge to insure your goods during a move, and compare the options and prices they offer to the moving company's.

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Q. If there is loss or damage to my goods, how much time do I have to file a claim?

A. Although a claim should be filed as soon as possible, you should check the terms & conditions of your insurance.

Most insurance companies / insurance operators offer a free call and help desk to answer any inquires or complaints.

Note: You must make a claim before the expiry period from the date of delivery to file a claim. If you wait to file beyond the stated time period, the claim maybe considered lapsed. Check with the insure if you are not sure

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Q. On delivery what should I do and look out for?

A. Make sure that you or a representative is present to oversee the loading of your furniture.

• It is also advisable to list all of your furniture, cartons and boxes etc on an inventory sheet. Look at the mover's description of your furniture on the inventory (initials items that are chipped, marred, dented, scratched, etc.). If you do not agree with the mover's description, you should make certain the items' conditions are listed on both copies for any discrepancies.
• Take a copy of your bill with the goods have arrived or landed.

This FAQ is meant as a guide to assist you in the moving process. For a more detailed overview of policies and procedures, please follow up the removalist company for more information.

Source: NeedProperty.com.au - NeedMedia Pty Ltd